FREQUENTLY ASKED QUESTIONS

 

WHEN WILL MY ORDER BE SHIPPED?

All orders are usually Shipped within 1 to 3 Business Days. 

 

HOW MUCH DOES SHIPPING COST?

All orders are shipped by registered post for just €3 in Ireland and €5 for the rest of the world.

 

DO YOU SHIP WORLDWIDE?

Yes, orders are shipped worldwide by registered post via An Post for just €5.

 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Ireland: 1-3 working days

UK: 3-6 working days

Europe: 5-7 working days

USA: 7-10 working days

Australia: 10-12 working days

Rest of the World: 10-12 working days

 

WHAT IS YOUR REFUND AND RETURN POLICY?

In the event that you are unhappy with your purchase, unused and unopened items may be returned within 14 days of receiving your product. Please send an email with your proof of purchase and order number to hello@lisamchugo.com and I will organise your return. Unfortunately custom items cannot be returned as they are made to order especially for you.

Return shipping costs are the buyer's responsibility and are non-refundable. Please keep the tracking number and any other relevant shipping information in the unlikely event I do not receive your return shipment.

 

DO YOU STILL ILLUSTRATE CUSTOM PORTRAITS?

I have stopped doing custom portraits for the time being while I focus on other projects. Thank you so much to all of the lovely people who bought one of my portraits or referred someone to me. If you want to be notified when I start illustrating these again, you can sign up to my mailing list here: 

 

 

DO YOU ACCEPT WHOLESALE ORDERS?

Yes! Please email hello@lisamchugo.com for more information about wholesale orders.